Return and Refund Policy for Tratyvet.com
At Tratyvet, we strive to provide you with top-quality products and excellent customer service. Our return and refund policy are designed to ensure your satisfaction with every purchase. Please read the following guidelines carefully:
1. Returns Eligibility:
- We accept returns within 14 days from the date of purchase.
- The item must be unused, undamaged, and in its original packaging.
- Returns are only accepted for products purchased directly from Tratyvet.com. For items purchased through third-party retailers, please refer to their return policy.
2. Initiate a Return:
- To initiate a return, please contact our customer service team at sales@tratyvet.com within the specified return period.
- Provide your order number, reason for return, and any relevant details about the product.
- Our customer service team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
3. Return Shipping:
- Customers are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
4. Refund Process:
- Once we receive the returned item and verify its eligibility, we will process the refund within 3-5 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Depending on your financial institution, it may take additional time for the refund to reflect in your account.
5. Non-Refundable Items:
- Certain items are not eligible for return or refund, including products that have been used, damaged, or altered in any way, items without original packaging or missing parts, gift cards, or downloadable software products.
6. Restocking Fee:
- A restocking fee may be applicable for certain returns. This fee will be deducted from the refund amount and will be communicated to you during the return process.
7. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately.
- Provide details and photographic evidence of the damage or defect for our assessment.
- We will arrange for a replacement or refund as per your preference, including covering the return shipping costs.
8. Contact Us:
- If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team at
Note: Tratyvet reserves the right to amend or update this return and refund policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for any changes.
Privacy Policy for Tratyvet.com At Tratyvet, we are committed to protecting the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services. By using Tratyvet.com, you consent to the practices described in this policy.
